Account Delivery Manager

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

With the rapid expansion of High Performance Computing (HPC) and Artificial Intelligence (AI) solutions in our customer installed bases, we are looking for a dedicated Technical Account Delivery Manager to oversee and ensure successful delivery and customer satisfaction in these highly technical and fast-evolving domains. A T-ADM will serve as the operational bridge between our clients, HPE technical and engineering teams, and HPE strategic objectives. Technical background in HPC and AI is mandatory to understand customer needs and interface customer, system integrator (ie Cineca) and HPE technical specialists (country, Emea, WW). This is customer-facing role that will partner closely with engineering, product teams, and senior stakeholders to ensure timely and high-quality delivery of services.

Responsibilities:

• Develops and nurtures senior mgmt or executive- level relationships with the customer.
• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
• Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
• Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
• Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
• Develops & manages account service delivery plan.
• Negotiates with and manages 3rd party vendors contributing to contractual requirements.
• Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.
• Identifies incremental revenue opportunities and supports pursuit activities.
• Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Develops and drives knowledge management strategies to drive organizational maturity.
• Contribute to development and implementation of ADM methodology and tools to support customer engagement model.

Education and Experience Required:

• First Level University Degree or equivalent combination of education and experience.
• 7+ years relevant business experience.
• Multi cultural and x-region experience desired ITIL/ITSM experience.

Knowledge and Skills:

• Ability to build & manage strong customer relationship at the executive level.
• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
• Applies appropriate technical knowledge and methods to resolve very complex business issues Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.
• Ability to proactively & effectively manage risk on high to very high risk projects.
• Excellent communication skills: verbal, written & presentation with the capability to represent the company at external customer & industry events.
• Italian native and fluent in english

#LI-hybrid

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.