It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Are you passionate about logistics and looking for an exciting opportunity to grow your career? We are seeking a dynamic and detail-oriented Air Logistics Operational Care Specialist to join our vibrant Milan office.
As an Operational Care Specialist, you will be responsible for ensuring the accurate and timely coordination of import and export shipments, meeting customer transit time expectations. You will work within the Operational Care Centre, overseeing transport activities by making necessary bookings with our partners and gateways, generating required documentation, and closely monitoring each shipment, including handling any deviations. Additionally, you will collaborate with Customer Care Specialists to ensure that all specific requirements, such as transit times, carrier selection, and routings, are met.
How you create impact
- Manage and execute all operational activities with accuracy and timeliness, ensuring customer deliverables are fulfilled and minimizing overdue tasks.
- Adhere to the communication protocol for effective stakeholder interactions.
- Track and monitor shipments, ensuring timely updates in Kuehne+Nagel systems, including financial data like costs, and handling any deviations.
- Address conflicts or deviations in CCL instructions, ensuring compliance with regulatory requirements, routing, transit times, and rates.
- Collaborate with partners, suppliers, gateways, warehouses, customs teams, and external parties as needed.
- Monitor carrier and partner performance, escalating issues when commitments are not met.
- Partner with the Optimization Team to enhance process execution, maximize system utilization, and minimize manual interventions.
What we would like you to bring
- Experience in coordinating shipments, handling documentation in the freight forwarding industry.
- Strong organizational skills to manage multiple tasks and prioritize effectively.
- Able to adapt and remain solution-oriented in high-pressure situations.
- Comfortable using various software tools and technology to streamline tasks and improve efficiency.
- Build positive working relationships, fostering a cooperative environment.
- Fluent in both Italian and English.
What's in it for you
We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing.
Our benefits are centered around you and your family, our offer is constantly improving: - Accidental coverage (at & outside work) - Extra Medical insurance - Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist - Speexx, your digital coaching platform for language training – For you and someone of your choice - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services - Special discount on travels with Interline Turismo
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.