Analyst - NOC - T2

Responsibilities:

• Troubleshooting and Issue Resolution: Provide second-line technical support for RAN-related issues, ensuring timely diagnosis and resolution of faults across the network, including radio equipment, hardware, and software.
• Root Cause Analysis: Perform in-depth analysis to determine the root cause of network performance issues and outages. Work with Tier 1 and Tier 3 engineers to escalate or resolve issues as needed.
• Performance Monitoring: Utilize network monitoring tools to continuously assess the performance of the RAN. Detect, track, and resolve performance degradation, capacity issues, and alarms.
• Configuration and Optimization: Assist in the configuration, testing, and optimization of RAN hardware and software, including base stations, controllers, and related infrastructure, to improve network coverage and capacity.
• Documentation and Reporting: Maintain accurate records of network issues, resolutions, and performance metrics. Provide detailed reports on troubleshooting steps, findings, and improvements made to the system.
• Collaboration: Work closely with Tier 1 NOC analysts, vendors, and other internal teams to ensure swift problem resolution and effective communication during incident management.
• Software/Hardware Updates: Support firmware and software upgrades for RAN equipment. Assist with the implementation of patches and ensure proper configuration post-upgrade.
• Technical Expertise: Provide guidance and technical expertise to Tier 1 NOC Analysts and other junior staff, ensuring adherence to best practices in RAN management and troubleshooting.
• Customer Support (if applicable): Engage with customers (internal or external) to gather details about network issues and provide timely updates on the status and resolution of incidents.
• Knowledge Sharing: Stay updated on the latest developments in RAN technologies and network management tools. Share knowledge and best practices with the team.

Skills & Qualifications:

• Bachelor’s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry.
• Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE).
• Experience with network monitoring tools such as OSS (Operations Support System) and other RAN performance management platforms.
• Strong understanding of radio network principles, including coverage, capacity planning, interference management, and performance tuning.
• Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols.
• Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers).
• Hands-on experience with radio equipment configuration, optimization, and fault management.
• Excellent problem-solving skills with the ability to analyze and resolve complex technical issues.
• Strong communication skills for working with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
• Certifications (Preferred but not required):
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei).
• Telecom-specific certifications such as GSM/UMTS/LTE or 5G certification.

Work Environment:

• Flexible working hours and occasional on-call duties may be required.
• Occasional travel to remote sites may be necessary for on-site troubleshooting or installations.