Starhotels, gruppo privato alberghiero italiano, è leader nei segmenti upscale e upper-upscale & luxury, con 30 hotel situati nel cuore delle migliori destinazioni italiane oltre a Londra, Parigi e New York, per un totale di oltre 4.200 camere.
Posizione:
Join Starhotels and become part of our Reservation office at our Hotel Rosa Grand in Milan.
As a Booking Agent for our hotel, you will ensure the smooth running of the booking service and be a point of reference for our guests' experience.
You will be part of a team-oriented environment, ensuring maximum customer satisfaction and working in a dynamic atmosphere where flexibility and passion are key elements.
Your responsibilities include:
- Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
Requisiti:
Exceed expectations revealing:
- A unique personality and a true passion for hospitality.
- Experience in the role.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- Excellent communication skills
- Patience and empathy
- Good problem-solving skills
- Excellent knowledge of IT tools, in particular MS Office and Opera.
Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.
Altre informazioni:
Unlock a world of benefits including:
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with our partners.
- Ticket Restaurants for delightful dining.
Embrace growth with:
- Exceptional career advancement opportunities through our Performer Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.
Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.