Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
We are looking for a Client Advisor who contributes actively to maximize the performance of the boutique through achievement of sales and strategic objectives, assuring a great customer experience and optimum profitability.
How will you make an impact? You will:
Strive to achieve boutique and personal sales targets with active participation in the daily sales process
Greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales, giving advice and guidance on product selection to customers
Be an ambassador of Montblanc, representing the Maison at all times
Communicate your passion for the Maison to each client, confidently guiding them through the inspirations behind each product
Study the storytelling of each collection, where the inspiration comes from and how the Maison has reintepreted it in our creations
Be responsible for processing cash and card payments, balancing cash registers with receipts
Manage the delivery of large amounts of stock, inlcuding checking for accuracy of stock list, quality checking the pieces and storing it correctly in the back office
How will you experience success with us? You will:
Have previous experience in a sales role in the boutique
Be fluent in English and Italian
Have a strong customer and goal orientation
Possess elegance, outstanding manners, assured sense of style, appreciation of luxury items
Demonstrate the ability to plan and organize work, with strong decision-making and problem-solving skills
Have a strong passion for Art and Design
Be reliable, rigorous, with a high sense of responsibilities
Be comfortable with digital tools, and you master CRM apps, knowing their commercial logic
Be accountable for the successful development of the boutique functioning
Demonstrate exceptional selling skills, outstanding customer focus and excellent oral communication skills
Be an exceptional team player, supporting others every time it's needed
Have a recent or current work experience in Naples which will allow you to propose client treatment and possible high-level partnerships.
What makes our group different?
Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty and solidarity
We foster empathy, curiosity, courage, humility and integrity
We care for the world we live in
Your journey with us:
During the interview process, you will have the opportunity to meet the HR team, the Boutique Manager and Retail Manager.
Learn more about life at Richemont and our maisons below:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg