Cluster Revenue Manager - Chia Laguna Nature Resort - Franchise
Job RequirementsFor our Revenue Team we are looking for a Cluster Revenue Manager. The person will be mainly focused on the two Hilton properties and one White label Hotel based in Sardinia and part of the Chia Laguna Resort.
The position will report directly to Director of Revenue Strategy. The primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions effecting occupancy, average rate and rooms profit goals. Analysis of market trends and activities and to project the effect of opportunities they create. Monitor competitive analysis. It's a challenging position within the commercial team. This role when needed will also provide support to the other hotels part of the Cluster.
JOB REQUIREMENTS
COMMERCIAL
Achieving the hotel budgets and monthly forecast goals.
Monitoring data; to determine the pricing strategy to conduct and report internal price proposals based on results and financial market developments.
Actively collaborate with cross functional teams (sales) to drive the needs of the business – including tools, data, reporting and processes.
Determination of the market; monitoring of information/data about competitors, events, market trends and react to them
Monitoring of (cancelled / optional) bookings in the system utilization, prices and react to it
Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) and use insight to drive revenue performance for the hotels within the portfolio.
Ensure that all available distribution channels have the right content, availability and prices.
Providing information into the organization and general managers; delivering reports, answering question etcetera
Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption
Ability to deliver presentations in a concise, well-organized manner
Daily review and implementation of room accommodation and rate inventory controls in the various systems.
Responsible for holding constructive and result-oriented revenue and commercial meetings with the hotels. The appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future topics such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
Daily review of various reports. Address concerns and action plans with the Director of Revenue Strategy.
Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
Analyze past and present trends and make recommendations for future strategies.
Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using the various systems
PEOPLE
Contribute a consistent way of working in the team, aligned by set SOP’s and guidelines;
Be motivated, committed and enthusiastic
Be able and willing to assist other team members to provide cover during holidays or other periods as required
Promote teamwork and quality service through daily communication and coordination with other team members/director.
Participate and initiate departmental meetings, team briefings and project work
Provide support, coaching and direction to GMs to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotel.
GUEST SERVICES
Build long term, commercially beneficial relationships within your customers/clients and guests;
Ensure accurate and customer focused correspondence with clients and stakeholders
GENERAL
Handle all administrative tasks in an efficient and timely manner
Keep team-members and director updated in a timely manner
Have a sound knowledge of all technical systems and procedures relating to the role
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
Professionally represent the portfolio in community and industry organizations and events
Participate as team player with other central team members
Additional duties as necessary and assigned
KEY RESPONSIBILITIES
You are structured, accurate, analytic and professional in your work;
You thrive on a dynamic, high-paced environment and can keep your head up even during busy periods;
You own and take responsibility for your own tasks;
You have a proactive, can-do attitude and get work done, also outside office hours;
PERSONAL COMPETENCIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, using some other combination of knowledge, skills, and abilities.
Must be proficient in writing, speaking and negotiating in English and Italian;
Extensive knowledge of revenue management;
Knowledge of hotel and competitive market or similar environment;
Ability to analyze data
Ability to priorities tasks & to manage workload using own initiative
Excellent computer skills
Strong communication(both verbal and written), decision making, influencing/consensus building and analytical skills with clear understanding of impact on goals and bottom line
QUALIFICATION STANDARDS:
Bachelors or Master’s degree in a relevant field or equivalent combination of education and work related experience
Ideally you will have a with 2+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.