Position Summary:
The Customer Service Representative (CSR) will provide exceptional support to customers, handling post-sales inquiries, coordinating technical services requests and new equipment installation activities, and ensuring a high standard of customer satisfaction. Reporting directly to the After-Sales Manager, the CSR will act as a key point of contact for customers, ensuring that their needs are met efficiently and effectively.
Key Responsibilities:
Customer Support and Issue Resolution
- Manage customer requests related to technical support (Hotline)
- Coordinate field services team for on-site activities for new equipment installations
- Offer both remote and on-site support to customers, ensuring a personalized approach
- Organize, supervise or directly carry out technical interventions as a field specialist
- Gather customer feedback to continuously improve products and services, collaborating with other business areas
Quality Monitoring and Analysis
- Manage customer complaints and resolve them in a timely and efficient manner.
- Conduct analysis and generate reports on product/service quality, identifying improvement need/opportunities
Technical and Pre-Sales Support
- Provide technical support to the Sales Office during the pre-sales phase
- Use of the company CRM, maintaining accurate customer data and service records
Key Requirements:
Education:
- Diploma or Degree in a technical field.
Experience:
- 2-3 years of experience in Customer Service within the industrial or manufacturing sector, ideally in a project-based production environment
- Proven experience in handling customer interactions and technical issue resolution
Skills and Competencies:
- Excellent problem-solving and relationship management skills
- Strong communication abilities, with proficiency in English (a second language is a plus)
- Solid knowledge of CRM systems and technical troubleshooting
- Customer-focused mindset with a proactive approach to resolving issues
Contratto di lavoro: Tempo pieno
Retribuzione: €30.000,00 - €40.000,00 all'anno
Disponibilità:
- Dal lunedì al venerdì
- Straordinari
Retribuzione supplementare:
- Quattordicesima
- Straordinario
- Tredicesima
Esperienza:
- Customer Service : 2 anni (Obbligatorio)