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Position Snapshot
- Nestlé Waters Italy, Milan HQ (Assago)
- Fixed-term contract (1 year)
- Nestlé welcomes people with disabilities
- 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Fluent in both Italian and English
Position Summary
The Customer Solution Analyst will support Nestlé Waters (local) with customer service activities, order management, and reporting. The CSA is actively involved in administrative tasks, reporting, and customer complaint resolution within the Customer Service Department.
This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé Waters products.
A Day in the Life of a Customer Solution Analyst
Order management:
- Demand capture (SAP table maintenance, EDI order processing)
- Order modification (pricing, quantities, requested delivery dates)
- Take corrective actions to resolve issues impacting order flow
Customer & Internal Collaboration:
- Daily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support)
- Collect customer requests and forward them to the appropriate department
What will make you successful?
To be successful in this role, you should bring the following skills and experience:
- 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas
- Strong multitasking skills and a proactive, problem-solving mindset
- Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
- Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
- High level of initiative, proactivity, and adaptability
Who we are, What we Believe in
We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.