Desktop Support

Group O
40.000 USD - 48.000 USD
Coös County, New Hampshire
Full time
3 settimane fa

Desktop Support

Department: IT Infrastructure

Employment Type: Full Time

Location: Milan 4905

Reporting To: Anthony Valenzuela

Compensation: $20.00 - $24.00 / hour


Description

Desktop Support is a vital part of our IT Service Desk, providing essential technical assistance to end-users within the organization. Your role involves diagnosing and resolving hardware and software issues, ensuring optimal workstation performance, and maintaining an elevated level of customer satisfaction. You will be the first point of contact for employees seeking technical assistance, managing support tickets, and escalating more complex issues to senior team members when necessary. 
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems. They should possess excellent problem-solving abilities, effective communication skills, and a customer-oriented attitude. The candidate should be capable of working independently and as part of a team, with a commitment to delivering high-quality technical support.

Key Responsibilities

Essential Functions:

Job Qualifications

Education/Certifications:Preferred Education/Certifications:Experience:Preferred Experience:Skills and Qualifications:Preferred Qualifications: Physical Requirements

Benefits

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