- Service management activities
- Support the onboarding process of new Customers
- Customer relationships management from service perspective (service performances, SLA, etc)
- Supplier relationships management from service perspective (service performances, SLA, etc)
- Quality and Compliance Activities
- Support the governance of the Management System process (including Risk Management, Information Security Management System and ISO processes)
- Support the renewal process of current ISO certifications (ISO/IEC 27001, ISO/IEC 20000-1, ISO 22301)
- Continuous review and control of policies and processes
- Support compliance with National and International regulations (DORA and NIS2)
- Support the Client Assessments and Audits
- Planning and control activities
- Support the customer billing process according to the schedule
- Support proper traceability of all current yearly revenues and costs and monthly reporting
- Procurement activities
- Support the negotiation of contracts with existing and new Partners/Customers
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.