HOUSEKEEPING SUPERVISOR
Main purpose:
The Housekeeping Supervisor manages the front-end operations delegating tasks to the Housekeeping team throughout the day, and ensuring each Guest has an excellent experience. Strong commitment to quality and Guest care are a must.
Reports to: Executive Housekeeper.
Main duties & responsibilities:
• Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;
• Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
• Supervise the Housekeeping team during room checks and Turndown services;
• Help in maintaining all department inventories and cleaning schedules;
• Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;
• Comply with the financial objectives of the department.
We offer:
• Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
Competencies required:
• Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
• Communication: He/she shares information across the business in a timely manner to inform better decisions.
• Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
• Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
• Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.
Other requirements:
• Fluent in Italian and English;
• Preferable evidence of self-development through specialized courses, conferences/workshops;
• Maximum flexibility to every shifts coverage;
• Professional experience in the same position in 5 stars hotels;
• High School certificate.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).