POS Partner Network Manager
Rome/Milan, Italy
About Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
We are looking for a POS Partner Network Manager who will lead all activities related to the installation and maintenance of POS terminals in the field. This key role will have a direct impact on the quality of service offered to our customers and the operational efficiency of our partner networks.
Day-to-Day Responsibilities
- Coordinate, in agreement with the manager, all activities that partners carry out in the territory to install or maintain POS terminals.
- Manage training processes for partners and develop effective rules of engagement to ensure service quality.
- Monitor SLAs and constantly engage with partners to improve performance and operational processes in the field.
- Verify the alignment of support tools with the evolution of business processes.
- Analyze network capacity, identify weak points, and implement containment strategies and backup solutions.
- Optimize operational processes and ensure consistency of procedures across all geographic areas of responsibility.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- At least 5 years of experience in POS physical management and understanding of associated operational dynamics.
- Proven experience of 5 years in coordinating people, with the ability to motivate and guide teams toward common goals.
- Consolidated and proven project management skills with demonstrated ability to manage complex projects respecting time and budget.
- Validated understanding of supply chain processes, with particular attention to logistics and operational management.
- Proven knowledge of the most important stakeholders in the POS and acceptance market, including terminal vendors and companies operating in installation and maintenance services.
- Perfect understanding and speaking of English.
- Experience in coordinating activities with a strategic approach to problem-solving.
- Knowledge of the passive cycle and financial processes related to vendor management.
- Experience with dematerialization and digitalization processes or projects.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Work in an international environment with cutting edge technologies. Enjoy a wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus, 10 days per month of remote working.
Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
#LI-ER1