What we offer
- Support in reconciling work and family life
- Europe-wide employee app "LEAPP"
- Discounts on accommodation and in the restaurants of the Fattal Hotel Group
- Training and development programmes at our Leonardo Academy
- Team events
Your Main Duties
- Respond to reservation requests via phone/email
- Provide information about the hotel and services offered
- Check room availability and applicable rates
- Process reservations and send confirmations to customers
- Handle any changes, cancellations, or special requests for reservations
- Accommodate special requests and report them appropriately in the system, facilitating communication between departments
- Manage Group Block Space – Leisure Groups / Ad Hoc Corporate Groups / and Allocations
- Ensure full and accurate communication with all relevant departments
- Respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis from Revenue Manager
Your Profile
- BE YOURSELF - Be authentic and yourself
- Attention to details
- Previous experience in a Cluster Reservation Office with individuals and groups reservation
- Excellent customer care skills
- Excellent command of the English language both written and oral is essential
- Knowledge of another language (French or German) would be a plus
- Good command of MS Office
- Ability to cope well under pressure
- Highly motivated and a team player
About us
BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.
Join our team and start your career journey with us as Reservation Agent (d/f/m)!
We look forward to receiving your online application.
Your Contact Person
Federica Finotti
HR Assistant
Leonardo Milan City Center
Via Messina 10
20154 Milano