Job description

MISSION
AMI is looking for a new brand's ambassador in-store from mid-November 2025 until January 2026.

They will be responsible for customer service in the store while complying with retail process.

Welcoming clients in store in compliance with AMI’s spirit of service
Advises customers, offers looks and additional products to give the client a AMI look.
Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
Follow-up on clients, ensure CRM emails are sent after a visit
Monitoring of personal KPI's as well as those of the store
Direct reporting to the store manager and to the assistant store manager
Respects the application of retail processes in the store
Ensures customer service meets AMI in-store service standards to guarantee the best service
Participate in stock management: deliveries, loans, defectives, transfers, cycle counting ...
Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.
Actively participates in the store's VM implementations and rotations.
Cashing and management of cashier tools

Job requirements

Experience in luxury sales and/or designer clothing and familiar with sales techniques.
Curious and willing to dedicate yourself to a new project.
Smiling, dynamic, involved, and excellent interpersonal skills.
Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
English and Italian are mandatory.

Dates : mid-November until January - Location : Rinascente Tritone

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