About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
At Four Seasons Hotel Firenze we are looking for a passionate Spa Receptionist Intern who will welcome guests and deal with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing. This position will schedule treatments to maximize use of time within the Spa schedule.
What you will do
Provide an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
Greet and welcome guests with a warm smile and with professionalism, escort them to the changing room and/or to the treatment/ pool/gym area.
Check guests’ health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly.
Support in inspecting any spa area making sure standards of hygiene, cleanliness and tidiness are followed. Contact promptly the management team if needed.
Make reservations for facial and body treatments and organize therapists’ appointments accordingly.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Pool and Fitness.
Assist with other tasks within the Rooms division when needed.
Develop and present a project work to reinforce training.
What you bring
Education: High school education or equivalent experience.
Service passion about delivering true genuine guest experiences.
Attention to detail, strong interpersonal skills and a team work approach.
Reading, writing and oral proficiency in English and Italian.
Travel required: None.
What YOU can expect:
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The benefits offered by Four Seasons Hotel Firenze include:
Free work clothes with dry cleaning available
Quality meals at our Employee restaurant
Employee discounts in our Four Seasons outlets and other suppliers in town
Access to the Wellbeing hotel program
Excellent Training and Career Development opportunities
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Firenze and the contract is full time internship
You must possess the legal right to work in Italy at the time of application