Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address client's logistics challenges.
The Sr. Client Service Specialist is responsible for processing clients' requests and performing all activities related to both Air & Ocean shipments
Essential Job Functions:
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Coordinates shipment booking, routing, documentation and invoicing.
- Proposes alternatives for scheduling, carriers, or routing to control costs and elevate service reliability.
- Collaborates with carriers, customs agents, internal operations, and finance teams to ensure smooth and compliant execution
- Selects and explains the best solution to solve problems expediting corrections or adjustments; follows up to ensure resolution.
- Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances.
Other Skills and Abilities:
- Strong oral and written communication skills.
- Must have excellent client service skills, responding promptly and professionally to client needs and requests for service and assistance.
- English language knowledge (spoken/written) - level B2 minimum
- Ability to read and interpret documents and write routine correspondence in Italian/English.
- Must be detail oriented with good organizational skills.
- Strong computer skills.
- Driving License cat. B
Certifications and Licenses:
- Professional certification may be required in some areas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.