Warehouse, Receipt and Dispatch Agent

ADVERTISEMENT OF A LOCAL WAGE POSITION 

Employer:  Headquarters Allied Joint Force Command Naples (HQ JFC Naples)

Place of work:  Giugliano in Campania, Località Lago Patria (NA), Italy

Job Title:            Warehouse - Receipt and Dispatch Agent

Job Profile:     Level 2

Type of employment:     Full time job

Type of contract:    Indefinite duration contract

Basic Pay: € 2.531,00

Eligibility for employment: In line with current legislation and in accordance with applicable National Collective Labour Agreement

QUALFICATIONS AND EXPERIENCE

ESSENTIAL

Education

High School Diploma

 Language Skills

 English at NATO SLP Level 2222 (Functional in listening, speaking, reading and writing)

Italian at SLP Level 3333 (Professional)

 Work Experience and/or Skills

 Three (3) years of experience as a dispatcher (receiving, shipping, general handling, inventory, etc.)

Working experience with Microsoft applications, in particular dealing with databases.

Experience with Supply operations (Inventory and control of supplies)

Experience handling invoices

DESIRABLE

Education

 Bachelor’s degree in any related fields.

Training

 Inventory management course or training

NDSS course or training

Work Experience

Experience interacting with transport companies

Experience in processing information in the NDSS

Language skills

English at NATO SLP Level 3333 (Professional)

DUTIES

The incumbent performs the following duties:

Receives, inventories and controls the property and supplies purchased through J8 Division, as they are delivered by couriers and suppliers

Verifies delivered merchandise is in line with the order placed by J8 and relevant invoices; interacts with supplier or shipper if a delivered good is damaged or does not respond to JFCNP order, eventually initiating the procedure for returning unsatisfactory shipments or receiving replacements, if required.

Collaborates with procurement staff to list deliveries, ensuring invoices are signed and paid for satisfactory supplies

Maintains records or deliveries processing the data through NDSS

COTR for DHL services. 

 PERSONAL ATTRIBUTES

Strong ability to manage complex administrative processes and efficiently resolve issues. The ideal candidate should possess exceptional problem-solving skills, a proactive mindset, and the ability to support customers in navigating bureaucratic procedures and service-related challenges with professionalism and efficiency.

Strong aptitude for technology and digital tools, with the ability to quickly learn and effectively. The candidate should demonstrate a flexible and forward-thinking approach to technological advancements, ensuring continuous learning and adaptation to new digital solutions that enhance efficiency and service quality.

The candidate should possess technical expertise in home internet solutions, enabling them to assist customers in selecting the most suitable technology based on their needs. Additionally, they should have a strong understanding of mobile network technologies and quality standards across various providers to ensure optimal service recommendations.

This position requires excellent communication skills, adaptability, and a proactive approach to problem-solving in a dynamic, customer-focused environment, with a strong emphasis on flexibility, resilience, and the ability to embrace change effectively.