Sales Administrator - Rome

Fortinet - Italia

Sales Administrator - IT Sales

Location: Fortinet office - Rome, Italy

Fortinet secures the largest enterprises, service providers and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments.

Your Responsibilities

  • Single point of contact for partners/customers when reps are busy with customers (message-taking and provide simple information, manage sales agendas),
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions,
  • Deal with SPR/ITF requests,
  • Follow-up of SQL requests,
  • Manage point-of-sale processes,
  • Update customer records in the company database as required,
  • Call customers/partners to invite them to particular events and follow-up, make appointments for the sales when appropriate,
  • Accurately describe basic product features and benefits
  • Follow all company’s policies and procedures

Required Skills and Qualifications

  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • 2+ years’ sales support experience
  • Solid communication and interpersonal skills
  • Customer service focus
  • Friendly, helpful, confident and engaging personality
  • Strong knowledge of MS Office suite
  • Proficiency in Salesforce platform
  • High school degree
  • Ability to prioritize and meet deadlines in a fast-paced corporate environment

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