Il ruolo
About Us
We’re a global creative agency, with more than 1000 people in 16 offices around the world, 200+ here in our Milan’s office. We deliver world-class creative campaigns and strategies based on social insights, for best-in-class brands.
At We Are Social we believe that teamwork and respect for everyone’s contribution can lead to great results. We believe that flexibility and the ability to adapt to changes by taking advantage of opportunities is a fundamental characteristic for achieving success. And we also believe that always looking for new challenges and going beyond what is due is the right attitude to always do better.
Client Services Department
The Client Services team handles all aspects of the governance of creative projects born at We Are Social. The areas of expertise and responsibility include client management, project management, and budget control. Being the agency at the client and the client at the agency, the team aims to streamline, organize, and enhance the relationship between the client and the agency.
Role Purpose
As a key part of the Client Service team, you will be the first point of contact with clients, however your relationship with them will be more functional than managerial.
The day-to-day affairs of the client in relation to the organization are expected to be managed by You.
You will be exposed to many aspects of the Service Client department while being asked to work on tasks that help you learn more about the position and the field.
This role involves project management, status tracking with clients, campaign reporting and client meetings, but mainly receiving client briefs and passing them on to the internal team, coordinating suppliers and establishing relationships with other teams within the agency to have control over timings and process, although it won’t control the quality of the deliverables. You will also be responsible for working alongside the Producers to set and drive forward a shooting or a video production.
Reporting to the Account Manager, this function is directly enrolled in project and client management, responsible for the delivery and management of each campaign.
Parts of your responsibilities will be focused on the day-to-day and ongoing management of the relationship with the client, creative, content, research and production teams to ensure the correct delivery and execution of the work we develop internally.
Responsibilities:
- Client & Project Management
- Independently managing day-to-day tasks
- Supporting Digital PR & Talent Management activities
- Cost control and coordination with suppliers
- Organization and management of shoots
Requirements
- Aptitude for managing interpersonal relationships with colleagues and operational contacts within the company
- Collaboration with Senior Account Executives and Account Managers in the day-to-day development of projects and tasks
- Precise and timely approach in organizing project work and its rollout according to the defined timeline
- Availability, precision, and timeliness in relations with external brand contacts (specifically Social Specialists and Brand Managers)
- Proactivity and curiosity in exploring new creative communication solutions to ensure outputs and approaches exceed expectations
- Proximity to, interest in, and use of social communication platforms: basic knowledge of the main social platforms’ tools, their evolutions, and their trends.
- Passion for digital and social communication, knowledge of best practices and communication case histories
- Analytical approach to defining project measurement metrics
- Previous agency experience is appreciated but not essential
- Excellent knowledge of English (C1/C2)
Benefits
- Career Path Design – quarterly reviews and annual evaluations.
- WAS Passport – opportunity to work for two weeks a year in any of our network offices.
- Bottom Up & Top Down professional training.
- Mental Health, CSR, and Diversity & Inclusion activities.
- Smart working up to 2 days a week.
- You will experience a young, creative, and dynamic environment with an average age of 30.
We Are Social is an equal opportunity employer, we do not discriminate on the basis of race, colour, religion, sexual orientation, gender identity or national origin.
We promote the inclusion and work integration of people belonging to protected categories – as regulated by Law 68/99.
This job opportunity is addressed to both sexes, in accordance with Laws 903/77.
