GENERAL SUMMARY
The Account Executive is responsible for coordination of a portfolio of 30-40 hotels across Southern Europe to enhance PH&R’s profitability. This role is central to ensuring strong, day-to-day relationships with our hotel partners, providing technical support, guiding system set-ups, and delivering high-touch customer experience. The ideal candidate will be fluent in English and Italian with a preference for additional European languages and possess a balance of hospitality understanding and tech-savviness.
The primary responsibility for this position is to consistently engage and retain regional hotels by managing existing relationships and working with the Regional Director(s) to enhance hotel and PH&R profitability through all managed reservation channels, as well as PH&R programming.
ORGANIZATIONAL RELATIONSHIP
Under the direct supervision of the region’s RD, the Account Executive works with Area/Regional Director(s), the Revenue Account Management team, the GDS, Central Implementations, Finance, Sales and Marketing departments. The Account Executive will interact with the account management team of Preferred’s provider of Central Reservations and other distribution partners.
DUTIES & RESPONSIBILITIES
Portfolio Management- Serve as the main point of contact for a portfolio of 30-40 hotels in the region
- Build and maintain strong relationships with hotel partners to ensure long-term success
- Provide proactive support to maximize partner satisfaction and retention
- Provide ad hoc support to wider hotel portfolio with administrative tasks such as TA commission claims, response to group leads or RFPs
System Implementation & Technical Support- Coordinate and support onboarding and system setup for new hotel partners
- Troubleshoot technical issues and liaise with internal tech teams as needed
- Train hotel staff on system tools and updates
Day-to-Day Relationship Management- Conduct regular check-ins to understand hotel needs and opportunities
- Advise hotels on best practices to enhance performance and visibility
- Maintain accurate account records, status updates, and CRM data
Customer-Centric Support ("TLC")- Provide personalized, white-glove service that ensures every partner feels valued
- Act as a trusted advisor, offering insights to drive results and deepen engagement
- Respond promptly and empathetically to partner inquiries and escalations
QUALIFICATIONS
- 3+ years of experience in account management, client services, or hotel operations
- Experience with hospitality systems (Synxis CRS, PMS, channel managers) a strong plus
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple priorities across a regional territory
- Fluent in English and Italian with a preference for additional European languages
- Willingness to travel periodically within the region
WORKING CONDITIONS
Workspace includes all required technology tools. Associate is seated most of the time when working. Travel 20-30% of time as appropriate to support the overall expectation of the position.
PH&R REQUIRED TRAINING
- PHR Orientation.
- CRS Learning Center – self paced learning.
- Complete PHR and HSMAI Revenue Management Certification process within six months of hiring.
- PH&R member hotels and team knowledge.
- PH&R tools training – Outlook, CRM, Power BI, SynXis, PH&R member portals and other systems.
- Education and guidelines of PH&R Brand Standards and all programs.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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