Chef de Rang - Room Service
Mandarin Oriental, Milan is looking for a Chef de Rang to join our Room Service.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.
About the job
Based at the Mandarin Oriental, Milan within the Room Service Department in Milan, the Chef de Rang is responsible to delight and satisfy our guests. We are dedicated to making a difference every day and continually improve to ensure we are the best. The Chef de Rang reports to the Room Service Manager.
As Chef de Rang, you will responsible for the following duties:
- Professional in-room serving of food and drinks
- Professional advice and customer care for our guests
- Excellent product and sales knowledge
- Deliver in room dining order to the guests in a timely manner, within the quoted time
- Check accuracy of order before delivering – be sure it is complete.
- Assisting and preparing all VIP amenities
- Preparing all orders and setting up tables or tray according to the order in timely manner complying with our quality and hygiene standards
- Picking up the table after the use by the guests or as per guest’s request
- Preparing the required Mise en Place and keeping the Room Service area clean
- Booking all transactions in the cash register system and carrying out correct cash accounting
- Making sure that all product served are accounted for on the final bill before presenting it to the guest
- Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines
As Chef de Rang, we expect from you:
- The ideal candidate is a self-motivated person with great communication skills, fluent in Italian and English.
- He or she is a person willing to offer professional and impeccable service, ensuring that the guest's experience at the Mandarin Oriental is exceptional.
- Ideally 2-3 years of professional experience in a comparable position.
- Communicative skills - guests will contact you with complaints as well as positive feedback.
- High level of commitment as well as a structured, results-oriented and independent way of working.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Competitive Salary, wages, and a comprehensive benefits package
- Meals available at our Employee Restaurant
- Complimentary Dry Cleaning for Employee Uniforms
We’re Fans. Are you?
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