Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
Job Description
Allergan Medical Institute® (AMI) is a department within Allergan Aesthetics (AA) with a unique offering of first-class medical education to the healthcare professionals (HCPs) to increase their knowledge in medical aesthetics and help them develop state of the art clinical practice.
1. Delivers In-Clinic Services 65-70%
Identifies educational need and develops recommendations to improve clinical performance of aesthetic practices through delivering a bespoke educational journey for each identified HCP. The number of supported clinics/HCPs contemporarily will be ~30 aligned with AA strategic and key account strategy. Establishes key performance indicators with the HCP in pursuit of supporting improved patient outcomes.
Focus will be Tier 2 & 3 HCPs (out of 4 defined Tiers, based on HCPs’ educational journey), but other Tier levels may require support as determined on educational need by the AMI Lead. Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM.
2. Supports Online Education via MyExcellence 10%
Supports and promotes educational curricula within MyExcellence an AA-owned online platform that functions as a support platform for Allergan Aesthetics Center of Excellence (AA CoE) and Clinical Facilitation Educational Journeys offering 24/7 education to the HCPs. All with scope to further improve the level of clinical knowledge around AA products for clinicians within the local market. Delivering a value-added service, which helps clinicians and practice owners make informed decisions about patient assessment and treatment planning.
3. Supports AMI Lead in AMI Event Delivery 20-25%
Supports with the delivery of key local AMI events as requested by the AMI Lead. Including, but not limited to, attendance at industry conferences & AMI meetings to engage with customers, plus for self-development and upskilling.
Key Stakeholders:
In clinic: Physicians; clinicians; practice owners/managers; practice staff.
Internal: AMI Lead; local marketing teams; sales force; country training manger; medical team & International AMI.
Qualifications
Key Requirements:
- University degree in a clinically based subject ideally medicine, nursing or dentistry
- A minimum of 2 years of experience in a sales or Clinical Facilitator role within the Aesthetics or FMCG industry is required
- Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook
- Ability to drive a motor vehicle with a valid driver’s license
- Fluent in written and spoken Italian and English
- Travel: 80-85% of the time (field-based role), locally, nationally and potentially internationally including overnight travel; some weekend work may be required periodically
- Excellent communication skills both written, oral and presentation.
- Excellent facilitation skills in both group and one-one settings.
- Excellent listening skills.
- Treating people with respect interacting sensitively with others responding to concerns
Extra knowledge that is welcomed:
- Proven experience in medical aesthetics industry
- Experience in training/coaching including event management, preparation and delivery of workshops and other training solutions
- Experienced in facilitation
Behaviours/Value:
- Problem solving: including thinking analytically and conceptually – identifying themes and key issues and their impact in a broad educational context. Gathering and interpreting information examining component issues to understand causal links between component parts.
- Strategic planning skills: good business and financial acumen.
- Collaborating and influencing others: working with others to shape plans and deliver results.
- Exceeding customer expectations: identifying customer requirements and expectations as standards to be surpassed.
- Driving results: implementation of strategies and recommendations to achieve objectives. Reporting in a timely manner into Allergan Aesthetics’ CRM tool.
- Takes initiative and responsibility to deliver results and get the job done. Including ownership of self-directed learning & development.
- Demonstrating integrity modeling Allergan Aesthetic values in pursuit of AMI educational goals.
- Intellectual courage: the ability to challenge business partners and clients with messages that are difficult to say.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
