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Customer Success Specialist

Fedrigoni Group
Monza e della Brianza, Lombardia
Full time
3 settimane fa

Passionate about driving results? Be ready to leave your mark.

At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.

Discover extraordinary* every day.

Purpose and main priorities of the role:

The purpose of this role is to ensure seamless and customer-focused management of quality-related claims, acting as a key interface between the customer and internal teams. This role requires a proactive approach to problem-solving, root cause analysis, and continuous improvement, with the goal of enhancing customer satisfaction and aligning with company quality standards. The position also plays a strategic role in monitoring KPIs and driving cross-functional collaboration to resolve issues efficiently and sustainably.

Your responsibilities will include:

Who we are looking for:

Why you can't miss this opportunity

You will be able to actively contribute to the ambitious goals that Fedrigoni is achieving in becoming the global industry leader, by ensuring accuracy of records and reporting on collection activity. Being part of Fedrigoni Group means joining an organization with Italian roots that operates all over the world and becoming part of a story that has looked to the future since 1888.

What You Can Expect From Our Selection Process

You will meet the HR Business Partner, Team leader Customer Success Italy and EU Quality & Customer Success Director.

Ready to start your exciting new journey with us? Come Discover Extraordinary* Every Day.

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.

We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.

Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/

 

Based in: [Caponago, Italy]

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