Your Role:
We are seeking a motivated and enthusiastic Desktop & Network Support Technician to join our IT team. As the Desktop & Network Support Technician you will be crucial in ensuring the smooth operation of our IT infrastructure across our Florence and Rome offices. The ideal candidate is an eager-to-learn individual with a foundational understanding of IT desktop support and a strong desire to grow within the field. While primarily based in Florence, this position requires regular travel to our Rome office (1-2 days per week) to provide essential support and address any emerging IT needs. Additionally, you will provide remote IT support to other offices and colleagues across the EU, contributing to our wider IT ecosystem.
What You'll Do:
- Provide comprehensive desktop support to users in both Florence and Rome offices, ensuring a high level of user satisfaction
- Offer remote IT support to colleagues and offices across the EU, addressing technical queries and issues efficiently
- Install, configure, and maintain Windows operating systems, software applications, and computer hardware
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including printers and other peripherals
- Respond to IT support requests via ticketing system, email, phone, and in-person, prioritizing and escalating issues as needed
- Perform routine IT maintenance and system updates to ensure optimal performance and security
- Assist with user account management and access provisioning within our Microsoft environment
- Support users with Microsoft Office 365 applications and related services
- Document IT processes, solutions, and configurations for knowledge sharing and future reference
- Collaborate with the EU Infrastructure Manager and Senior Director, IT Operations (Phoenix, USA) on IT projects and initiatives
- Stay updated with emerging technologies and best practices in IT support
What Makes a Great Candidate:
- Proven experience in IT desktop support or a similar role (1-2 years) is sufficient. A professional technical qualification or vocational training in IT is preferred over a university degree.
- Solid understanding of Windows operating systems.
- Experience with printer setup and troubleshooting.
- Familiarity with basic network troubleshooting.
- Excellent English communication skills (written and verbal) are essential for effective communication within the team and with stakeholders across different EU locations.
- A proactive, problem-solving attitude with a strong willingness to learn and adapt to new technologies.
- Ability to work independently and as part of a collaborative team, both locally and remotely.
- Willingness and ability to travel regularly between Florence and Rome.
Bonus Qualifications:
- Experience with Microsoft Azure and Intune.
- Familiarity with Manage Engine, Soho Antivirus, TEAMS phones, CANVAS, and Salesforce.
Key Technologies & Tools:
- Operating Systems: Windows
- Productivity Suite: Microsoft Office 365
- Collaboration & Communication: Microsoft Teams (including phone system support)
- Customer Relationship Management: Salesforce
- Other Software: CANVAS, Manage Engine, Soho Antivirus
- Cloud Platforms: Experience with Microsoft Azure and Intune is a strong asset.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.
We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.
A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.
With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
