The Program Execution Manager is responsible for leading and coordinating complex project deployments across the EMEA region for Vertiv's major customers. As the dedicated customer point of contact, the role ensures seamless project delivery by overseeing multiple project managers and sites while maintaining high service standards. The position requires strategic oversight of project timelines, budgets, and service quality, along with the ability to build and maintain strong relationships with both internal teams and external stakeholders. Success in this role demands excellent communication skills, proven program management experience, and the ability to drive consistent delivery across multiple locations while meeting customer expectations and business objectives.
The Program Manager will deputise from time-to-time for the country Delivery Leader where requested to oversee, manage and resolve issues as required in the deployment phase of the contract
Key Responsibilities
- Program Leadership & Strategic Management:
- Act as primary point of contact for customer senior management
- Lead and coordinate multiple Project Managers across different EMEA sites
- Develop and implement comprehensive communication strategies
- Manage stakeholder relationships and escalations
- Ensure consistent service delivery across regional projects
- Lead customer engagement forums and feedback processes
- Project Oversight & Delivery:
- Monitor and manage project deployments from implementation to closure
- Ensure projects meet financial, quality, and contractual requirements
- Coordinate resource planning for current and future deployments
- Support regional delivery teams in day-to-day operations
- Oversee project costs and financial reporting
- Operational Excellence:
- Implement and maintain project management best practices
- Ensure compliance with Health & Safety guidelines
- Manage International Trade Compliance requirements
- Drive continuous improvement initiatives
- The role includes temporary travel within EMEA to support Project Deployment for large, complex and Global Sales Accounts
Qualifications
- Hold a relevant technical qualification at a high level in either a mechanical or electrical field
- 3+ years of program management experience
- Experience in critical infrastructure, data center, or power solutions industry
- Project Management certification (e.g., Prince2 or equivalent) is preferred
- Strong knowledge of project management methodologies and tools
- Experience with project management software and MS Office applications
- Proven experience in managing customer relationships at regional level
- Excellent stakeholder management and communication skills
- Valid driving license
Preferred Experience
- International program management experience
- Six Sigma certification
- Experience managing programs with budgets exceeding $5M
- Multi-site and multi-region program management experience
- Vendor and contract management experience
- Experience with Agile methodologies
- AutoCAD knowledge
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