Come reimagine hospitality with us as our new Front Office host of our Florence Belfiore location! We're looking to onboard someone by April 2025. This role includes 3 dayshifts and 2 overnight shifts.
Your Mission Should You Choose To Accept It…
We’re opening our third Social Hub in Italy and second one in Florence, well known for its majestic Renaissance heritage while looking at the future. Located in a bustling neighborhood and surrounded of local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore will operate around 549 rooms, a Boulevard with commercial activities, a thriving co-working community, restaurants and a 7.000 sqm rooftop with a pool and green areas. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Florentine community?
As our Front Office (Community) Host, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless check-in or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Florence Belfiore-location will become a raving fan of TSH instantly!
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You make sure everyone gets a warm welcome as soon as they walk in
- You’ll help our guests at our self-check-in kiosks (we have no reception desk)
- You'll help with managing new and existing bookings, all while providing the best service
- You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party
- Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift
- You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)
Who You Are
- You have a flexible, hands-on, motivated and positive approach
- You’re an octopus that loves to get your dexterity skills into action
- You have a background in hospitality, preferably in a hotel environment
- You love responsibility and handle stressful peak periods like a pro
- Fluent in English – Know any other languages? The more the merrier!
- Hard working, responsible and a “let’s do this!” mentality
- You’re a European citizen or legally allowed to work in Italy
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
