aparto is an accommodation and student experience provider, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. and is going to open brand new Italian Student Housing properties. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Role Profile
Based in Milan, the Assistant General Manager is a crucial role for the success of our residences. He’ll manage the Operations team (front desk, housekeeping and maintenance) to ensure the building is kept in superb condition. He will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. He will assist in organizing the Preventative maintenance schedule is adhered to and report any defects to the General Manager. As Operations Manager you would be expected to step into the General Managers shoes when they are on annual leave, attending meetings reporting on finance, debt. It would be expected that you could also complete general administrative tasks and operate the desk when the Sales Administrator requires assistance. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning, and security through a mix of directly employed staff and external contractors. You will also work closely with other Managers and teams across the portfolio.
Main duties
· To take responsibility for the day to day running of the building, that it is clean and safe.
· To provide effective leadership to ensure key objectives are met.
· You will be responsible to coordinate the facilities team.
· Responsible to ensure all invoices are processed in good time with effective codes and within approved budget.
· To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas and report to the General Manager.
· Ensuring maintenance is delivered in line with defined timeframes.
· You will assist with Debt Management and interact with students in a respectful manner.
· Responsible for the rota, work scheduling of the facilities team.
· To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.
· Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
· Capable to ensure all work is carried out within company guidelines and policies.
· Resolving any student complaints
· Ensure correct training is carried out or highlighted to General Manager where necessary.
· Maintaining overall building appearance and condition
· Overall responsibility for summer clean and maintenance programme delivery
· Travelling to other aparto buildings to complete audits
· Ensuring a warm, welcoming environment to students, parents, and visitors to the site
· Assist in ensuring your site is a safe environment in which to live and work
· Be able to review reports on Debt, Income, and general occupancy.
Person Specification
· Experience of delivering excellent customer service
· A good working understanding of tenancy management and housing legislation
· A good handle on sales and marketing with a proven track record of results
· Ability to write reports and present performance indicators
· Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
· Able to communicate effectively with people at all levels
· Problem solving skills with ability to use own initiative
· Relevant student accommodation, leisure, hospitality or building management experience preferable
· Experience of offering pastoral care and spotting the issues that affect students
· Knowledge of the issues surrounding students
· Ability to handle sensitive issues
· Influencing skills and a professional outlook on challenging issues
· Outgoing and enthusiastic
· A desire to learn and to continually develop
· Willing to attend relevant training days/sessions
· Eager to seek feedback and review ways to do things better
· Able to work on own initiative
Desirable
Previous hospitality / student housing experience in Italy
Job Types: Fixed Term
Contratto di lavoro: Tempo pieno
Retribuzione: €25.000,00 - €28.000,00 all'anno
Benefit:
- Abbonamento mezzi pubblici
- Buoni pasto
- Cellulare aziendale
- Computer aziendale
Disponibilità:
- Turno diurno
Retribuzione supplementare:
- Premio di produzione
Domande di preselezione:
- Quanti anni di esperienza hai mautaro nel settore Student Housing, Residenze Universitarie, Studentati?
Esperienza:
- Assitant GM o Deputy Manager in strutture ricettive: 2 anni (Preferenziale)
Lingua:
- Inglese (Obbligatorio)
Termine per l'invio delle candidature: 16/06/2025
