Join a global leader in hospitality. Lead our Front Office team to excellence.
AC Hotel by Marriott Milan Sesto, is seeking a charismatic and talented Front Office Manager for our hotel in Milano Sesto San Giovanni.
This is an exceptional opportunity for an ambitious professional to join a dynamic and stimulating environment where excellence in customer service is at the heart of everything we do. The successful candidate will be the driving force of our Front Office, ensuring that every guest has an unforgettable experience from the moment they arrive until their departure.
Your Key Responsibilities:
- Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
- Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
- Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
- Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Maintenance, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
- Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.
The Ideal Candidate Possesses:
- Proven Experience: At least 2 years of experience in a supervisory or managerial role within the Front Office, preferably in business hotels or international hotel chains.
- Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
- Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
- Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.
- IT Proficiency: Mastery of major Property Management Systems (PMS) and the Microsoft Office suite.
- Problem-Solving Skills: Excellent problem-solving and stress management abilities in high-pressure situations.
- Attention to Detail: A critical eye for detail and a steadfast commitment to maintaining the highest quality standards.
What We Offer:
- A permanent contract with a competitive salary package, commensurate with experience and skills.
- The opportunity to join a solid and growing international group with tangible opportunities for professional development and career advancement, both nationally and internationally.
- A stimulating and multicultural work environment.
- Continuous training and access to management development programs.
Are you ready to take the next step in your career and become an ambassador for our excellence?
Please send your updated CV and a cover letter to [email protected] or apply here
Job Types: Full-time, Contract
Pay: €30,000.00 - €33,000.00 per year
Experience:
- front office management : 2 years (Preferred)
Expected Start Date: 14/09/2025
