With balconies full of geraniums and subtropical gardens that border an exclusive Sicilian beach – Villa Sant’Andrea, a Belmond Hotel feels like a private home nestled in Taormina Mare. At the acclaimed restaurant, freshly caught fish and decadent desserts are enhanced by stunning sea views. Guests can relax in the heated infinity pool, wellness centre and stylish beach cabanas.
At Villa Sant'Andrea we are seeking trustworthy candidates who work efficiently without sacrificing accuracy. We are looking for a talented Front Office Supervisor to join our team!
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.
He/she is passionate about service and willing to grow professionally.
He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations
Reports to Front Office Manager
Main duties & responsibilities:
- Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills)
- Communicate all relevant guest and group activity to proper internal parties
- Anticipate Guests’ needs and handle Guests’ complaints
- Supervise team members
Requirements
- High standards of service
- Knowledge of LQA standards
- Knowledge of Forbes Standards will be considered a plus
– Fluent in English and Italian; third language preferred;
-At least 2 years of experience within the same role in a luxury environment.
– Effective communication;
– Emotional intelligence;
– Collaboration;
– Drive results;
– Adaptability;
– Global perspective;
Benefits
- Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
- Training and development opportunities.
- Corporate Welfare provided.
- Staff Canteen service provided
- All uniforms and dry-cleaning
- Team social events
- Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage
- Accommodation maybe provided upon request
- Time off: Enjoy 2 days off per week
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.
