General Information
Country/Region
Italy
Province/City
Rome
Location
Rosewood Rome
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.
Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.
Key Responsibilities:
Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.
Key Responsibilities:
- Guest Experience:
- Ensure seamless check-in/check-out processes and personalized guest services;
- Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;
- Maintain high standards of hospitality and service in line with Rosewood brand expectations.
- Team Leadership:
- Supervise, train, and motivate front office staff including reception, bell desk, and night audit;
- Conduct regular performance reviews and coaching sessions;
- Foster a culture of excellence, teamwork, and continuous improvement.
- Operational Management:
- Oversee daily front office operations, ensuring efficiency and accuracy;
- Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept;
- Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.
- Financial & Reporting:
- Prepare and manage departmental budgets and forecasts;
- Analyze guest feedback and operational data to identify areas for improvement;
- Ensure accurate billing and financial transactions.
- Technology & Innovation:
- Utilize property management systems (PMS) and guest engagement platforms effectively;
- Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field;
- Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role;
- Strong leadership, communication, and interpersonal skills;
- Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite;
- Multilingual abilities are a plus;
- Impeccable grooming and professional demeanor.
About Us
Located in the former headquarters of Italy’s Banca Nazionale del Lavoro (BNL) overlooking the iconic Via Veneto, Rosewood Rome will encompass three historic buildings, each of which were originally built in the early 1900s. The crown jewel of the project will be the reimagination of the former BNL headquarters, the main unit of the development that was initially designed by renowned Italian architect and urban planner Marcello Piacentini. The design will take influence from the hotel’s location overlooking Via Veneto, one of Rome’s most elegant streets and a symbol of the celebrated Federico Fellini film, La Dolce Vita, with elegant interiors that blend timeless style with contemporary comforts. In keeping with Rosewood’s guiding A Sense of Place® philosophy, Rome’s relaxed ambiance and devotion to dolce far niente, or the art of “doing nothing,” will influence the hotel’s design concept, which will mix traditional architectural elements with modern décor and detailing to create a sophisticated environment for the ultimate life of leisure. Upon completion, Rosewood Rome will offer 155 accommodations, including 50 suites. Home to three dining outlets, including a contemporary Italian bistro, a lobby bar and café and a rooftop bar with a terrace with sweeping views of the city, the hotel will serve as a luxurious escape for locals and visitors alike. Additional amenities include a subterrain experience within the bank’s original vault featuring a modern Roman Bathhouse and Spa, located on the rooftop which will feature dedicated treatment rooms and a wellness terrace with a vitality pool and dynamic fitness center. Dedicated event spaces will encompass meeting rooms and a grand ballroom.
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