Key Responsibilities
- Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Candidate Profile
- Excellent communication skills coupled with empathy and team spirit
- Tech-savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts
Schedule
- Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
- Days Off: Sunday + 1 rotational day
- Type of contract: 6 months with the possibility of renewal
Salary Conditions
- Base salary (gross): 1,194.67 EUR x 12
- Performance bonus (gross): up to 225 EUR
- Meal allowance: 7,23 EUR per workday (paid in meal card)
- Transportation allowance: 20 EUR
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Don't miss this incredible opportunity! Apply now!
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