Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world
ABOUT THE COMPANY
Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team
ABOUT THE ROLE
This position is responsible for the experience in the assigned destinations from strategic planning to on-site delivery Main tasks and duties:
Research and develop the product offer in the regions of responsibility in line with expedition philosophy guest satisfaction- cost control and brand loyalty
- Conduct industry/market research and performance measurement to determine product demand and generate revenue opportunities
- Negotiate costs and product details via periodical bids to select the local Operators with the best cost-effectiveness and highest quality standards
- Ensure the local operators are compliant with Company insurance requirements and contracting procedures
- Forecasts the shore excursions’ cost on a port level to meet the financial goals of a specific budget and timeline
- Secure cost performance and NPS of each voyage
- Monitor experiences are carried out as scheduled and in compliance with all safety protocols
- Supervise the daily operation and ensure the documentation is updated
- Lead the voyage preparation with all stakeholders including the Expedition Team Set-up the experiences in the system
- ensure inventory and departure time
- Design the itinerary in cooperation with internal and external stakeholders
- Conduct scouting trips to research the destinations
- Conduct site inspections to check the quality of the product and ship inspections to cross-check processes and procedures and support the Expedition Team on field and the operation
- Attend trade shows and conventions to build relationships with local partners and communities
- Support the resolution of operational issues and itinerary changes in cooperation with onboard and shoreside teams and involved third parties
- 4-year degree or equivalent work experience required
- Minimum 3 years’ product development experience preferred in the Expedition Industry
- Onboard experience preferred in the Luxury Industry
- Worldwide destination and port knowledge
- English B2
- Availability to travel up to 30%
