Job Description
In the Customer Success area, you will support the clients in the daily management, participate in moments of gathering input on their business needs and be involved in the analysis and interpretation of client information in the decision-making process. You will respond to basic customer requests and will support the tutor during the client presentation.
You will acquire skills related to the FMCG and distribution market, familiarize yourself with the most advanced tools and the main metrics for the analysis.
RESPONSIBILITIES:
- Support Customer Success executives in analyzing in-market data, studying results, and summarizing insights in emails, reports, and slides
- Manage basic client requests
- Deliver insights on FMCG/retail phenomena and consumer behaviors
- Be point of contact and interface with several company departments, in order to be a collector among them and the clients
- Prepares and delivers quantitative analysis and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations. Proposes calculation of Quantified Business Opportunity.
A LITTLE BIT ABOUT YOU:
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with colleagues matters to you, and that motivates you to sift through data for a new angle; with experience and using the most advanced tools you will become fast and agile in this. You can identify the narratives behind numbers, and you’re always looking for what’s next.
- Degree in Management, Economics, Marketing, Statistics, Information Management
- Native in Italian and good level of English
- Excellent analysis and numerical reasoning skills
- Excellent interpersonal and teamwork skills
- Interest in the consumer goods market
- Knowledge of Office Packages (Excel, PowerPoint)
What we can offer:
• Work in dynamic environment engaging with local and global companies.
• Benefits & flexible working hours, hybrid work options.
• Internal trainings will be provided together with detailed onboarding agenda.
• Access to learning platforms
• Staff and team events
#LI-FC
#Hybrid
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
