Receptionist

Job Title

Job Description Summary

Job Description

Receptionist (Part time)

Global Occupier Services

Milan, Italy

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have a fantastic opportunity for an experienced Receptionist to join our expanding team, based at our prestigious client site in Milan, Italy. We are looking for this person to deliver a First-Class Front of House experience to our clients and colleagues. Welcoming visitors and colleagues in a professional and friendly manner.

Core Responsibilities:

• Provide a welcoming and professional customer experience, delivering a seamless customer journey.

• Ensure all visitors and colleagues are signed in as specified by the Property procedures
• Ensure that clients are escorted to their hosts in a timely manner
• The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.
• Oversee the meeting room booking process ensuring the rooms are adequately stocked with Pens/Pencils/Papers.
• Communicate any key visitors or events to the Workplace Regional Supervisor
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time
• Ensure Meeting Rooms are left tidy and clean for next meeting
• Liaise with the Hospitality provider to ensure that catering is arranged and delivered as required
• Deliver Customer Care training when required
• Ensure that reception operating procedures are in place and up to date
• Comply with Health, Safety and Environmental policies
• Achieve the highest standards of quality, service and presentation of the business. Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Create a one team culture sharing best practice and attending regular 10 at 10 meetings.
• Manage/liaise with Building contractors and issues and or/work being carried out within the building
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures
• Provide visitor passes for visitors and contractors
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business

Trusted Advisor and Expert

• Addresses issues/queries quickly and accurately.
• Makes informed decisions and takes responsibility for outcomes.
• Supports colleagues in meeting the client’s needs.
• Good understanding of H&S and risk awareness.
• Forecasts and evaluates commercial and financial risks together with the identification of procedures to avoid or minimize their impact.

Knowledge

• Solid educational background
• Customer service background essential
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.

Skills and Experience

• Be able to perform in a fast-paced environment
• Experience in a customer facing environment would be essential
• Multi-site experience preferred
• Key base experience is customer focus and empathy
• Good administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team
• IT literate – Excel to at least intermediate level
• Ability to prioritise workload and manage change effectively
• Attention to detail

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information