Company Description
About Orient Express
Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts - the O.E Corinthian, the world’s largest sailing ship.
While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.
As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.
Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.
About Orient Express Palazzo Donà Giovanelli
Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group ARSENALE. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
The Rooms Division Manager is responsible for overseeing the daily operations of both the Front Office and Housekeeping departments, ensuring a high level of guest satisfaction, operational efficiency, and team performance. This leadership role serves as a key link between departments to guarantee smooth coordination and consistent service standards.
Key Responsibilities:
Supervise daily operations of the Front Office and Housekeeping teams.
Ensure rooms are clean, ready, and assigned according to guest requests and arrival times.
Handle overbooking situations, VIP arrivals, guest complaints, and special requests.
Monitor occupancy levels and work with the Reservations team to optimize room yield and revenue.
Coordinate group check-ins, conferences, and major events.
Maintain communication between departments (Reservations, Finance, Engineering, etc.).
Ensure grooming, punctuality, and professionalism of staff.
Team Leadership:
Recruit, train, and develop team members.
Conduct performance reviews and implement training programs.
Prepare schedules, payroll reports, and manage staff productivity.
Lead daily briefings and monthly departmental meetings.
Guest & Service Focus:
Ensure service excellence for all guests, with special attention to VIPs and long-stay clients.
Conduct courtesy calls and gather guest feedback for continuous improvement.
Maintain complete knowledge of hotel services and emergency procedures.
Qualifications
- Degree in the hospitality field.
Proven experience in Rooms Division or similar managerial roles in a 5-star hotel.
Hotel Pre-opening experience is preferred.
Excellent communication with fluency in Italian and English, both spoken and written.
Curious, team player, caring about colleagues and guests, attention to details.
Ability to lead large teams and ensure high-quality guest service standards.
Additional Information
A competitive package (base salary and yearly bonus)
Medical Insurance, integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
