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Sales Associate Temporary - Boutique Torino

Hermès
Città Metropolitana di Torino, Piemonte
Full time
3 settimane fa

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSABILITIES

  • Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;

  • Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;

  • Support customers providing all type of information, including aftersales product care suggestions;

  • Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships ;

  • Collect and update client data, in accordance with privacy policy and company procedures;

  • Play an active role in customers’ events and animations whenever needed;

  • Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

  • Bachelor’s degree preferably with a fashion/linguistic focus;

  • Fluency in Italian and English. A third language will be considered an advantage;

  • Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;

  • Proficient with Excel / IT tools;

  • Willing to work temporarily. The fixed-term contract is estimated to last 6 months, with expected full-time working hours.

  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;

  • Team player mentality to build meaningful relationships and ability to work autonomously;

  • Availability, flexibility and dynamism to function in a high-pace environment;

  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

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