GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction, managing the After Sales and Client Services systems and initiatives and contributing to offering our clients a seamless experience in accordance with Hermes’ excellence.
MAIN RESPONSABILITIES
- Be responsible for the After Sales day-to-day-duties and support the store with After Sales training and morning briefings;
- Partner with CX Manager and store staff to resolve client or product quality issues, manage complaints, special and personalized orders, reservation and wishes, remote sales, etc;
- Liaise with the stock team and cash desks and coordinate with the logistics department;
- Support all aspects of the uniform dispatch process, from initial data gathering through uniform delivery;
- Provide updates on a regular basis on all delegated tasks. Practicing timely follow up and anticipating department needs;
- Proactively anticipate department/client’s needs and suggest alternative solutions when appropriate to solve client issues;
- Be aware of the Company procedures and ensure compliance.
PROFILE
- Bachelor’s degree preferably with a fashion/linguistic focus;
- 1-2 years’ experience in similar role and/or environment;
- Fluent in Italian and English. French or any other additional languages will be considered a plus;
- Proficiency in Microsoft Excel and PowerPoint;
- Strong reporting & organizational skills accuracy with a sense of priority for deadlines and attention to detail.
Hermès engages positive and passionate people who own the following requirements:
- Availability, flexibility and dynamism to function in a high-pace environment;
- Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Analytical thinker and innovative problem-solver;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
