GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.
MAIN RESPONSIBILITIES
Manage daily After Sales operations and support the store with training and morning briefings.
Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
Coordinate with the stock team, cash desks, and logistics department.
Support the uniform dispatch process from data collection to delivery.
Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
Proactively identify client/department needs and propose alternative solutions.
Ensure compliance with company procedures and policies.
PROFILE
This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)
Bachelor’s degree, preferably in fashion or languages.
1–2 years of experience in a similar role or environment.
Fluent in Italian and English; French or other languages are a plus.
Proficient in Microsoft Excel and PowerPoint.
Strong organizational and reporting skills, with attention to detail and deadlines.
WHAT WE VALUE AT HERMÈS
Hermès seeks passionate and positive individuals who demonstrate:
Flexibility, dynamism, and adaptability in a fast-paced environment.
A strong work ethic, team spirit, and professionalism in customer service.
Autonomy and the ability to build meaningful relationships.
Analytical thinking and creative problem-solving.
A genuine interest in a people-centric retail project, with a passion for human values and aesthetics.
INCLUSION & EQUAL OPPORTUNITIES
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.
We are committed to equal employment opportunities and to fostering an inclusive workplace. This position is open to candidates belonging to protected categories (Law 68/1999 Art 1).
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
