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Position Snapshot
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in Engineering, Economics
- Full-time internship (6 months)
- Start Date: June 2025
- Fluent in English and Italian
- Strong analytical skills and passionate about process improvement
Position Summary
The candidate will have the opportunity to be part of the Nespresso After Sales team. She/He will support the team in the day-to-day activities related to the management of technical problems for both B2B and B2C customers, aiming to guarantee the highest service levels. The candidate will also support continuous improvement of end-to-end processes by identifying fit & gaps and automation opportunities.
A Day in the Life of After Sales Process Improvement Intern
- Support in developing changes and/or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
- Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
- Collaborate in the optimization of Operational KPIs
- Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement
- Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
- Support the definition and setting of KPIs for monitoring post-sale process performance
- Assist in the preparation of reports and presentations related to the results of improvement activities
- Support After Sales activities with a proactive approach, working closely with the team
What Will Make You Successful
- Curiosity and interest in processes in a complex and dynamic After Sales Services
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Attention to detail
- Adaptability to change
- Knowledge of Microsoft Office: Excel, PowerPoint
- Nice to have: Power BI
- Fluent in English and Italian
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