Team Lead - Transport & Carrier Operations (Domestic & International Freight)
sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.
We're looking for a motivated and organized Team Lead, Transport & Carrier Operations to join our Operations team in Milan and support us in optimizing and simplifying road freight in Italy and across Europe.
WHAT YOU WILL DO …
In this fast-paced role, you'll be in charge of daily shipment operations and carrier relationships, ensuring top-quality and on-time transport services. Your responsibilities will include:
Coordinating domestic and international truck transport (Full Truck Load), closely monitoring all shipments.- Managing relationships with national and international carriers, identifying and onboarding new partners based on pricing, performance, and delivery timelines.
- Negotiating spot rates to maximize profitability and meet customer needs.
- Handling booking processes, checking customs documentation, issuing transport insurance, and tracking shipments through to delivery.
- Analyzing operational data (e.g., KPIs, costs, delivery times) to drive improvements.
- Collaborating with Operations, Finance, and Quality teams to resolve issues and streamline workflows.
- Managing claims, mediation processes, and logistics risks, including insurance coverage when needed.
- Leading, mentoring, and motivating a team of operations specialists, fostering professional growth, accountability, and high performance.
- Implementing team KPIs and performance reviews, ensuring the team meets operational goals and maintains engagement.
- Driving process improvements and best practices across the team while promoting a culture of collaboration and continuous learning.
WHAT WE ARE LOOKING FOR …
3 years' experience in a similar role (dispatcher, traffic planner, carrier/operator), with proven experience leading a team or managing people.- Solid understanding of FTL road transport, national and European logistics, and compliance regulations.
- Proficiency in Excel and digital tools for operational tracking and analysis.
- Excellent organizational skills and strong attention to detail.
- Fluent in Italian with good command of English.
- Strong communication, problem-solving abilities, and ability to work well under pressure.
- Leadership mindset with the ability to inspire and develop a team, delegate tasks effectively, and resolve conflicts constructively.
WHAT YOU CAN EXPECT…
At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Do not hesitate to apply as a member of the protected categories law 68/99. Learn more about who we are on our career site.
- Fast growth scale-up with an international team of 2000+ people, 74+ nationalities spread across 27 European offices. With English as our common language, we are able to work together.
- Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. .
- Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys.
- Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.
- Competitive compensation package including objective-based bonus, referral reward.
- For the Milan office we offer: free on-site gym!
- Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!
We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.
If you have any questions or need special accommodation please reach out to us at [email protected]. As soon as you apply your journey with sennder begins.
