Visual Merchandiser Manager

Job Description

As the Visual Merchandiser Manager, you'll play a pivotal role in overseeing the implementation of a clear and coherent customer journey throughout the stores by respecting all COS standards and guidelines. In this role you support a team of Visual Merchandisers within your responsible stores.

Key Responsibilities:

• Offering customers an excellent direct customer service by establishing extensive knowledge around trends, products, and styling across the Store Team
• Secure excellent indirect customer service by delivering an impactful store experience and clear customer journey
• Analysing selling information and service results, taking responsibility for the visual direction of the store to maximise sales performance
• Leading and motivating a team of Visual Merchandiser to achieve excellent visual standard of your responsible stores
• Conduct visual changes collaborating with store management team and define the customer journey when needed
• Identifying future talents and putting together development plans to support their progression
• Setting the visual merchandising standard for your responsible stores and training the team to understand the COS collection, story of key products and inspiration background
• Communicate with Area Visual and provide feedback to the Area Team and Store Management Team regularly

Qualifications

For the role of Visual Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• Understanding of the latest trends, fashion and silhouettes
• Experience working with visual-merchandising guidelines, including window display and mannequin styling
• Knowledge of operational routines in-store
• Experience taking informed VM actions based on commercial KPIs and sales data
• Able to communicate in both Italian and English 
• Experience leading a team or supervising others is an advantage

Motivation

• You have a strong interest in fashion, VM strategy and trends
• You should be motivated by elevating customer experience in-store through visual outputs and direct customer service
• You are open to learning new things and developing professionally and personally

Behaviour

• You listen to and show interest in all colleagues' ideas and opinions
• You support others to grow by giving constructive feedback and sharing product knowledge
• You express your opinions but are willing to accept and contribute to agreed outcomes
• You are self-aware, understanding that actions have consequences and are respectful and non-judgemental in your interactions
• You prioritise efficiently and adapt to sudden changes
• You get results through trial and error
• You come up with new ideas
• You communicate clearly and concisely
• You seek opportunities to improve everyday processes

Past achievements

• Proven track record of delivering high standards of VM that is both commercial and inspirational
• Experience managing store VM activations including window and mannequin changes, promotional setups and season-start layouts
• Success in collaborating with other managers/colleagues to achieve store goals

Compensation: 

Additional Information

This is a full-time position based in store, with a contract of 40 hours a week. Apply by sending in your CV  as soon as possible, but no later than the 30/08/2025. Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable, on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, Italy-based colleagues also receive: 

• Meal vouchers for every shift over 6 hours 

• Discounts and perks with various organizations (H&M For Me program) 

Inclusion & Diversity  

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.   

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.