What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: We are looking for a Customer Service Coordinator for Cesarin for supporting the process management with the aim of ensuring a more efficient and balanced distribution of activities, as well as promoting improvement actions in coordination with the various company departments.
Description of Main Activities/Responsibilities:
- Manage the organisation of flows based on customer and market needs and redistribute workloads based on the complexity of geographical areas in EMEA and Italy
- Define operational strategies to ensure customer satisfaction
- Manage the personnel side of the function, assessing any training needs to ensure an adequate level of customer service
- Update and/or implement internal policies to optimise processes
- Analyse and maintain/improve existing processes
- Manage communication flows and coordinate activities within the function, promoting collaboration with various company functions (e.g. sales, operations, R&D and quality)
- Assess the need to implement new integrated operating systems aimed at better process control and improved customer service
- Integrate and facilitate the exchange of information with IRCA to ensure an adequate level of service
- Direct and operational management of certain strategic EMEA countries (France and Germany)
- Knowledge of UE and EXTRA UE invoicing rules
Requisitions:
- Education: Bachelor's degree in Economics, or a related field
- Professional skills: Order management, Knowledge of KPIs, Front office customer service, Back-office customer service, Customer invoicing and credit notes
- Experience: 4/5 years of experience in the role, preferably in B2B companies and in the sector of Cesarin
- Language skills: Fluent written and spoken Italian and English are mandatory; third language (French or German) is considered as a plus
- IT Skills: MS Office + AS400 is considered as a plus
- Soft skills: People management, Excellent stress management, Problem solving, Customer focus