Customer Service Representative (Freelance)
Location: Fully Remote
Are you passionate about helping others and providing exceptional customer support? We are looking for a dedicated and detail-oriented Customer Service Representative to join our team remotely.
You'll be supporting an established, market-leading educational company in the Netherlands, helping learners achieve their goals. This is not a call center role—there are no cold calls involved. Instead, you’ll be assisting existing customers exclusively, ensuring they have a smooth and positive experience with our services.
If you're a proactive communicator who enjoys problem-solving and making a real impact, we’d love to hear from you!
The task is for long-term and available for freelancing.
What We Offer:
✔ Competitive freelance compensation
✔ Flexible work environment with opportunities to develop your skills
Your Role:
As a Customer Service Representative, you will:
✔ Assist customers by answering inquiries via phone, email, and social media platforms.
✔ Handle last-minute bookings and provide prompt, clear, and helpful responses to customer questions.
✔ Ensure customers have a seamless and positive experience with our services.
You’ll work remotely during weekday business hours and play a crucial role in supporting our students on their journey to success.
What We’re Looking For:
✔ Fluent Dutch speaker (proficiency in written and spoken Dutch is essential)
✔ Proven ability to work independently and remotely
✔ Strong multitasking skills and a proactive, solution-oriented approach
✔ Previous experience in customer service (preferred but not required)
Work Details:
✔ Employment type: Full-time or part-time (24–40 hours per week)
✔ Work schedule: Monday to Friday, business hours
✔ Ready to make a difference? Apply now and become part of our mission to deliver exceptional service to our customers!
Job Types: Full-time, Part-time
Pay: €12.00 - €13.00 per hour
Application Question(s):
- Only reply if you're fluent in Dutch. Please confirm with yes.
- In welke stad zit de tweede kamer?
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Dutch (Required)
Work Location: Remote