We build. We create impact.
Full-time permanent position based in Torri Bianche 1, Torre Sequoia, Vimercate, Milan, Italy, with 2 remote working days per week.
As part of the Customer Success team, you’ll be responsible for the end-to-end client relationship in the Italian market - starting from the deployment phase through to onboarding, service delivery, retention, and commercial development.
You will manage a portfolio of key retail clients using our IoT solutions (in-store electronic labels, cameras) and SaaS platform (Cloud). This includes 3 strategic accounts, where a high level of engagement and trust is required. Your missions will include:
- Build and maintain strong, trust-based relationships with your clients through regular touchpoints and in-depth understanding of their business needs from deployment to renewal.
- Lead onboarding and early adoption: structure first use cases, train client teams, and ensure the solution goes live smoothly.
- Drive client satisfaction and retention by ensuring the solutions delivered meet expected business outcomes.
- Monitor service performance and ensure contractual commitments (SLAs, support, maintenance) are met, in collaboration with internal teams.
- Coordinate internal and external stakeholders (support, project managers, product, sales, experts)
- Identify and qualify expansion opportunities: Cloud migration, new store coverage, feature adoption.
- Collaborate with Key Account Managers (KAMs) on upsell and renewal opportunities, and progressively take part in renewal strategy and execution.
Qualifications
Qualifications we’re looking for.
- 3 to 6 years of experience in B2B account management roles (Customer Success Manager or similar).
- Fluent/native Italian is mandatory – daily client interactions are in Italian.
- Fluent English – the manager and the hiring team don't speak italian
- Strong interpersonal skills, client-first mindset, and the desire to build meaningful, long-lasting relationships.
- Proactive and commercially aware, with an interest in technology and a consultative approach.
- Previous experience in retail or with connected hardware / IoT solutions is a strong plus.
Additional Information
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- Pay: Competitive pay, shareholder equity and benefits
- Schedule: A flexible, hybrid work schedule
- Career Growth: E-learning opportunities and workshops, and global mobility potential
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