Evening Program Coordinator
UMGC Europe
Location: Naples, Italy
Overseas Contingent III, 100% FTE Full-Time, Grade 003
University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator (PC). The PC reports to and works with the Site Lead (SL) in the administration of UMGC programs. It is the job of the PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The PC must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, administrative staff in Germany, and the military community at large. The hours for this position will primarily be in the evening. Required duties/activities to be accomplished by the Evening Program Coordinator are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:
Provides facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Assist with base access as needed.
Other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
High school diploma/GED
Background in customer service
Able to work in a fast-paced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
Some college coursework
Applicants with a U.S. valid driver's license
WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Must have a valid passport.
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:
- Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
- Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
- Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
- Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
- Moving Allowance: May be available based on terms, conditions, and agreements of the position.
For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees
Hiring Rate:
$35,000.00Additional Compensation:
Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.