Description
We are looking for Inside Sales to add to our Genoa Sales Team
Key tasks and responsibilities:
● Schedule, research and prepare material for Outside Sales for customer meetings/ZIM Compass
● Prepare quotations (request rates from other ZIM departments/agencies as needed).
● Enter updated customers data from Outside Sales and other sources into ZRM system.
● Forward client complaints/correctors and follow-up the resolution of these.
● Solve ad-hoc customers’ problems.
● "Forward telephone and email inquiries in standard subjects to customer service center or other
departments within ZIM."
● Track customer performance of the accounts portfolio.
● Update account plans/profiles according to Outside Sales input.
● Undergo the required training according to the training program.
● Populate KPI template for Outside Sales on a weekly basis to enable performance tracking.
● Ensure data accuracy of ZRM or other related systems for cargo shipped by controlled customers.
Requirements
Professional and personal skills
● Completed apprenticeship in shipping or forwarding
● Outgoing personality
● Geographical knowledge
● Teamplayer
● Ability to work under pressure
● Willingness to work in an open-plan office
● Languages: English (Scale 1 – 7)*: 5
● MS Office: word, excel (Scale 1 – 7)*: 4
General guidelines
● Comply with companies information system and policy and ethic code
● Comply with companies guidelines and processes