Apply for this role! If your profile matches our requirements, you'll be invited to an interview with our managers on September 2nd and 3rd, during our Recruitment Days in Milan!
MAITRE
Main purpose:
The Maître is our ambassador in the Restaurant: he/she coordinates and supervises the restaurant team to ensure the best Guests’ experience is provided through a flawless and personalised service.
Reports to: Restaurant Manager.
Main duties & responsibilities:
- Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;
- Run the service briefing to share information, news and Guest preferences;
- Lead and oversee the Restaurant service;
- Create and maintain a professional relationship with Guests;
- Create and maintain a professional relationship with colleagues and other departments;
- Anticipate guests needs and handle Guest comments and complaints when needed;
- Train and develop staff in everyday operations according to our standard and procedures;
- Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;
- Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;
- Support the Sommelier in the wine selling process, service and recommendation;
- Handle administration tasks as required;
- Comply with H&S national rules and company instructions.
We offer:
- Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
Competencies required:
- Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
Other requirements:
- Professional experience at an international level, preferably in a Restaurant, in the same role;
- English knowledge at Intermediate/Advanced level;
- Professional knowledge of Italian cuisine and Italian & International wines;
- Valid HACCP certification;
- Knowledge of F&B management software;
- Passion for service and ambition to grow professionally;
- Previous experience as trainer is a plus;
- Flexibility;
- Attention to detail.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).