Company Description
Octorate is a leading all-in-one SaaS provider for the hospitality industry. Our mission is to democratize hotel technology, making powerful software accessible to every property worldwide.
Our comprehensive suite includes essential tools like a Property Management System (PMS), Channel Manager, and Booking Engine, alongside many other features designed to help hoteliers save time, reduce effort, and cut costs.
We believe in making technology simple. Octorate's products are easy to set up, intuitive to use, and affordable for structures of all sizes. We're driving an "informatics revolution" in hospitality, not through big leaps, but through a simple, friendly, and fast approach that empowers our customers without demanding significant economic or cultural shifts.
Job Description
Octorate, a leading software house dedicated to innovative solutions for the hospitality industry, is looking for a Multilingual Customer Care Assistant to strengthen our support team.
If you're a proactive problem-solver who thrives in a fast-paced environment and loves working with a global clientele, we want to hear from you!
In this role, you'll be the friendly and knowledgeable point of contact for our international users, ensuring they have a smooth and positive experience with our software. You'll tackle diverse inquiries, troubleshoot issues, and provide clear, concise guidance, all while contributing to our mission of exceptional customer satisfaction.
What You'll Do:
Deliver outstanding customer support across various channels, including email, chat, and phone.
Guide users through our software, resolving their issues and enhancing their understanding.
Collaborate closely with our development and sales teams to address complex challenges and improve our offerings.
Contribute to our internal knowledge base, creating and updating valuable resources.
Proactively manage customer relationships to ensure high levels of satisfaction.
Work effectively towards individual and team KPIs, contributing to our collective success.
Qualifications
Prior experience in the hospitality sector, specifically with the use of channel managers and similar management software.
A minimum of 1 year of experience in customer assistance.
Excellent written and spoken Italian and English. Fluency (written and spoken) in at least one additional language from the following: French or Spanish.
Rome-based or nearby areas candidates only.
Proven ability to work effectively under pressure.
Demonstrated capability to work seamlessly within a team.
Experience working with Key Performance Indicators (KPIs).
Additional Information
Why Octorate is the place for you:
Be part of a dynamic and rapidly growing software company at the forefront of hospitality technology.
Work in an international, stimulating, and supportive environment.
Opportunities for continuous learning and professional development.
Collaborate with a passionate and dedicated team.
Enjoy a vibrant work culture right here in Rome.
Ready to leverage your language skills and customer care expertise in an exciting new role?
We can't wait to meet you!
Full Time In-Office position
Mon/Fri 8 hours:
9.00 - 18.00. (1h lunch break)
7.30 - 16.30 (1h lunch break)
12.00 - 21.00 (1h lunch break)
RAL Range 22 - 25 K