Operations Director, Lockers by Quadient

Italy Operations Director, Lockers by Quadient

Based in: Milan, Hybrid

Reporting to: Managing Director

Your role in our Future

Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and securing Operational Excellence. You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you.

This is an excellent opportunity to join a rapidly growing team within a very successful and established global business and further your career. This is a hybrid based role, so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved.

What you will do

Operations Manager responsible for:

· Management of the Operations Team

· Coordination and direct involvement in activities for procurement, installation, supply chain and customer support functionalities in corporation with sub-contractors.

· Management of IT, Product Deliveries & new projects (solutions enhancement, new features implementations, new releases)

· Quality Management (Processes, Hardware, Software and IT), including KPI Management / Monitoring

Your Profile

· Familiar to new technologies combining software, IT, mechanical and electronics

· Experience in improving customer experience/satisfaction

· Extensive knowledge of project management

· Good understanding of business strategies / ability to contribute to strategic orientations

· Extensive knowledge of supply chain, operations and vendor management is a plus

· Fluent in English, French is a plus

· Good knowledge of Microsoft Office tools (Excel, PowerPoint, Word)

Human skills

· Excellent organizational and managerial skills. Strong leadership is required.

· Excellent communication skills, especially towards customers

· Results oriented / Hands-on manager

· Ability to move the organization from a "start-up" mode to a more process oriented management.

· Ability to motivate teams in a challenging and demanding environment

· Available and ready to face emergencies

Experience required

· Minimum 5-year team management experience

· Experience in both Italian and multicultural/international environments

· Proven and successful experience in a managerial position

· Experience in contributing to new business model definition / implementation

· Experience in public devices management (ATMs, vending machines, etc.) is a plus.

· Good understanding of corporate finance and measures of performance