As Spa Trainer, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will be responsible for results in spa, wellness and coordinate all wellness programs as well as the related training together with HR and the respective departments.
Duties and Responsibilities
As Spa Trainer, I will ensure that each wellness offerings for host or guest reaches its fullest potential.
Qualifications
To execute the position of Spa Trainer, I confirm that I have the required qualifications ideally in Wellness/Hotel Management, technical skills and at least five years experience in a similar or greater role in luxury wellness, spas and fitness facilities with proven results.
I will perform the following relevant tasks for this role:
- Organize and perform treatments as standards.
- Make sure treatment rooms always have enough supplies as per standards.
- Request and log stock of supplies necessary for the treatment rooms.
- Set up the treatment rooms as per standards.
- Provide prompt, courteous and accurate service to guests at all times.
- Serve the welcome drink or other menu offerings to the guests when required.
- Maintain cleanliness and hygiene of the Spa and treatment rooms.
- Maintain the equipment I use in safe conditions.
- Handle guest complaints and record all guest comments.
- Log all product recommendations to guests.
- Fill in documents/controls/reports for duty (stocks, daily logbook if any, lost & found, guest comments).
- Carry out when required stock count, both retail and professional stock.
- Monitor usage of products.
- Evaluate the operations and procedures and suggest improvements to the Spa Management.
- Lead and motivate all therapists to a level of service which exceeds all guests’ expectations by facilitating teamwork and ensuring all treatments are performed in a consistent manner and in the time allocated.
- Provide departmental orientation to newly recruited Hosts.
- Assist Spa Reception whenever needed.
- Take an active part in the leadership of team.
- Ensure hosts perform opening and closing according to Six Senses Spas standards.
- Check and set up daily operations of the Spa according to Six Senses Spas standards.
- Provide all relevant training reports to the spa and home office.
- Carry out monthly training with Spa Team following the individual training plan for each Host as well as other training needs outlined on the training calendar.
- Appraise all therapists’ therapy skills in conjunction with Asst. Spa Supervisor and Spa Director.
- Regularly update knowledge and skills in massage / beauty therapies.
- As Sustainability champion of location ensure: Reports are completed in due time, yearly goals actioned and planned according to Six Senses plan, work closely with hotel on environmental activities, ensure team is aware of sustainability actions and energy saving procedures and monitor plastic usage and work on eliminating it
- Upsell all fitness, spa and wellness activities.
- Attend meetings and training as required by supervisors.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
- Perform any additional tasks given to me by supervisor/management.
- Organize therapists’/beauticians’ shifts under the supervision of the Wellness Director/Spa Supervisor."
- Fluent in English and Italian; I understand that any additional language is preferred.
- EU work Permit.
The above is intended to provide an overview of the role and responsibilities for a Spa Trainer at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.